FAQs

1. What is Zareva?

Zareva is an online women’s clothing store offering stylish, modern, and high-quality fashion for women. We focus on comfort, elegance, and confidence in every piece we design or curate.

2. How do I place an order?

Simply browse our collection, select your preferred size and color, add items to your cart, and proceed to checkout. Follow the instructions to complete your payment securely.

3. Do I need to create an account to order?

No, you can place an order as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster checkout experience.

4. What payment methods do you accept?

We accept secure online payment methods, including:

  • Credit/Debit Cards

  • Online Banking / Wallets
    (Available options may vary by location.)

5. Are your prices inclusive of taxes?

Product prices may or may not include taxes, depending on your location. Any applicable taxes and shipping charges will be shown at checkout before payment.

6. How long does delivery take?

Delivery times depend on your location and selected shipping method. Estimated delivery times will be shown during checkout. Please note that delays may occur due to holidays or courier services.

7. Do you offer international shipping?

Yes, we offer international shipping to selected countries. Shipping availability and charges will be displayed at checkout.

8. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or message. You can use this to track your delivery status.

9. What is your return and exchange policy?

We accept returns or exchanges if:

  • The item is unused, unwashed, and in original condition

  • Tags are still attached

  • The return request is made within the specified return period

Sale items may not be eligible for return. Please visit our Return Policy page for full details.

10. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 24–48 hours of delivery with clear photos. Our support team will assist you as quickly as possible.

11. How do I choose the right size?

We provide a size guide on each product page to help you choose the best fit. If you’re unsure, feel free to contact us for sizing assistance.

12. Will the product color look exactly like the photos?

We try our best to display accurate colors, but slight variations may occur due to lighting or screen settings.

13. Can I cancel or change my order?

Orders can only be canceled or changed before they are shipped. Once shipped, changes or cancellations are not possible.

14. How can I contact Zareva?

You can reach us through:

  • 📧 Email: [Insert Email]

  • 💬 Contact form on our website

Our customer support team will get back to you as soon as possible.

15. Do you offer discounts or promotions?

Yes! We occasionally run promotions and special offers. Follow us on social media or subscribe to our newsletter to stay updated.